WHY WORK IN
You’ll be part of a supportive team that’s passionate about helping you develop into a customer expert. There are opportunities for everyone to grow here. It’s unavoidable; it’s part of our culture. We’re all encouraged to share knowledge, learn new things and network around the business.
It requires a good deal of empathy and sensitivity to work in Customer Experience. It’s challenging work so we make sure you’re well rewarded. Take a look at our benefits page to see what you get for being part of our awesome team.
There’s training available, right from the word go. We focus on your learning and take practical steps to help you become the very best you can be. Our dedicated People Experience manager can help you access the right tools and information that will make your job easier.
And then there was ‘Destination Barcelona’ — our campaign to become world-class in customer service, just as Barcelona are world-class in football. This was about being part of a passionate team, and understanding what more we can do for the customer when we come together.
Destination Barcelona gave us a way to measure our improvements and it was a huge success. It’s a rewarding area of the business, knowing that you can make a customer’s day.